Flexible hybrid - New York

Payments might seem slick for consumers, but $100tn of Global B2B commerce still runs on the manual labor of millions of people in finance teams around the world. It’s been this way forever. Despite software, APIs and new payment methods. That’s because it’s not a payments problem. It’s a communication and negotiation problem. One that computers couldn’t solve. Until now.

Lunos is replacing this with a network of AI agents, starting with accounts receivable. We offer an AI partner that ensures businesses get paid by managing their receivables just like a human would. Well, how they would if they worked on it 24/7, never forgot anything and read every message ever sent to them.

We’re a small team with big ambitions, backed by top-tier VCs who were early backers of companies like Stripe and Airbnb.

We’re looking for someone to work closely with the Founder-CEO - the former CPO and CGO at fintech unicorn GoCardless -  to take over operations and build out customer support and customer success. This isn’t an internal coordination role. You’ll be at the heart of the company, focused on making Lunos and our customers more successful.

Responsibilities include:

• Own company operations end-to-end - spot problems, fix them, and scale what works without waiting for direction
• Build and run customer success and support - start by doing it yourself, then design how others (humans and AIs) will do it better
• Turn your customer insights into product and strategy inputs - ensuring we’re building what really moves the needle
• Take responsibility for whatever matters most to hit our goals even if it’s outside your job description.

You should apply if:

• You make problems yours, not someone else’s
• You’ve built or run something successful before (a company, a team, a major project)
• You’re equally comfortable talking to customers and fixing ops in the background